Your privacy matters to us. This Privacy Policy explains what personal information free 100 collects from players in the Philippines, how we use it, and the steps we take to keep it secure. Please read this page carefully before using our platform.
When you register and use the free 100 platform, we collect the personal information necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes as required under Philippine regulations. We also collect transactional data such as deposit and withdrawal records, game activity logs, and session timestamps to ensure the integrity of your account and comply with anti-money laundering obligations. Device information — including your IP address, browser type, and operating system — is collected automatically when you access the platform from any device. If you contact our support team, we may retain records of that communication to help resolve your concern more efficiently. We only collect information that is genuinely necessary for the operation of the platform and the protection of our players in the Philippines.
The personal data we collect is used primarily to operate your account, process deposits and withdrawals in Philippine pesos (PHP), and deliver the gaming experience you expect from the free 100 platform. We use your information to verify your identity, confirm your eligibility to play, and comply with the licensing and regulatory requirements applicable to online gaming operators serving the Philippines. Transaction records and game logs are used for fraud prevention, dispute resolution, and responsible gaming monitoring — for example, to identify unusual account activity or to support self-exclusion requests. We may use your contact details to send you important account notifications, security alerts, or updates to our policies; we do not send unsolicited promotional messages without your consent. Aggregated, anonymised data may be used internally to improve platform performance and user experience, but this data cannot be used to identify any individual player. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
free 100 does not share your personal data with third parties except in the limited circumstances described here. We work with trusted service providers — such as payment processors that support GCash, Maya, and other local Philippine payment methods — who are contractually required to handle your data securely and only for the purpose of delivering their service to us. We may disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of our players and the platform. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We require all third-party partners to maintain data protection standards consistent with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). We will never disclose your personal information to advertisers or data brokers.
We use industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the free 100 platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. Our security practices are regularly reviewed and updated to address emerging threats and to align with best practices for online gaming platforms operating in the Philippines. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law or regulatory obligations. When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you believe your account security has been compromised, please contact our support team immediately through the help centre accessible from your member dashboard.
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and to access the information we hold about you at any time. You may request corrections to inaccurate or incomplete data, and in certain circumstances you may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your data for direct marketing purposes and to withdraw consent where processing is based on consent. To exercise any of these rights, please reach out to our support team via the help centre in your member dashboard; we will respond to all verified requests within a reasonable timeframe. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving all data-related concerns fairly and transparently.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance applicable to online gaming in the Philippines. When we make material changes, we will notify registered players via the contact details held on their account and update the effective date shown at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Continued use of the free 100 platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions about any aspect of this policy, our FAQ section provides additional guidance, and our support team is available to assist you directly through your member dashboard.
Our FAQ section covers the most common privacy and account questions from Filipino players. You can also manage your data preferences and contact our support team directly from your member dashboard after logging in.